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Support
How can we help?
Whether you're setting up your Kinvault, helping a client, or dealing with the loss of someone close, our team is here to help you find the right answer.
What do you need help with?
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Your account and sign-in
Trouble signing in, questions about multi-factor authentication, or changes to your account details.
Using your Kinvault
Help with adding documents, recording wishes and practical information, or choosing who can see what.
Reporting a death or loss of capacity
If someone with a Kinvault has died or lost capacity, our bereavement team will guide you through what happens next.
For financial institutions
Support for banks, wealth managers and advisers offering Kinvault to their clients, or questions about partnering with us.
Get in touch
The quickest way to reach us is by email. Send your question to support@kinvault.com and a member of the Kinvault team will get back to you.
If your Kinvault was provided through your bank, adviser or another organisation, you can also contact them directly and they will work with us on your behalf.
Helpful resources
- Security — how we keep your information safe
- Privacy policy — how we collect, use and protect your personal information
- Terms of use — the terms that apply when you use Kinvault
- For financial institutions — how Kinvault works with banks, wealth managers and advisers