Kinvault for

Financial institutions

Turn a moment of loss into a moment of support

When a client dies, it's a moment of truth for any bank or adviser firm. Families are under pressure, emotions are high and every interaction either builds trust or erodes it.

Kinvault is a SaaS platform that connects your organisation to clients and their families in life and at the point of death. It helps you handle bereavement with care and clarity, while giving you a better chance of maintaining relationships across generations.

Challenging times for advisers and clients

Financial planning and advisory services

Over the coming years, huge sums will move between generations in the UK. But many families will lose contact with advisers at precisely the moment they need the most help.

Heirs often don't know who their relative's adviser or bank was
They don't realise they can keep inherited money and assets where they are
They find the practical side of bereavement confusing and overwhelming

Regulators are also paying closer attention to how firms treat bereaved and vulnerable customers. Poor processes and patchy communication are no longer just reputational issues. They are now under the Consumer Duty microscope.

What Kinvault does

As part of a personalised handover service, Kinvault provides a secure digital home for a client's important information that you can offer under your own brand.

They can organise documents, accounts and key contacts
They record wishes and practical instructions
It helps them keep on top of renewals and other life admin

Around that, Kinvault builds and maintains a gentle line of communication with the people your client trusts (usually children, executors or other close family members).

Helps them understand that their relative has prepared for them
Makes them aware that you're the organisation that helped provide the service
Reassures them that they have somewhere to turn when something happens

When a client dies or loses capacity, Kinvault helps families and your teams communicate more smoothly, with a clearer starting point and fewer unpleasant surprises.

Secure digital platform for estate handover

How Kinvault works

Once partnered with us, you introduce Kinvault to clients

They receive access to a secure, branded vault where they can record what they own, where it is, who's involved and how they would like things handled. Kinvault prompts them with what to include and encourages them to keep things up to date over time.

Client onboarding and introduction process

Families are brought into the picture – with consent

With the client's permission, Kinvault writes to their chosen contacts to explain that a Kinvault has been set up, it has been provided by your organisation, and how to get in touch when the client dies or loses capacity. From then on, those family members receive occasional reminders about how to reach Kinvault and what it's there for. You are no longer a stranger to them.

A Kinvault has been set up
It has been provided by your organisation
How to get in touch when the client dies or loses capacity

At bereavement, Kinvault joins the dots

Families contact Kinvault using details they already have. We verify identities, help them understand the information their relative left, and reintroduce you at the right moment. By the time you speak, the family will have a clearer picture of the estate and understand that you were already involved in planning. They get to see you as a partner rather than just another institution to notify. You can then focus on guidance and continuity rather than basic fact-finding.

How Kinvault helps your organisation

Stronger relationships across generations

By giving clients a structured way to prepare for their families, and making sure those families know who you are, Kinvault helps you stay part of the conversation when assets change hands, offering the opportunity to build trust with the next generation before and after a death.

Better care for bereaved and vulnerable customers

Kinvault supports a more consistent, compassionate approach to bereavement and loss of capacity. Families get clearer information and a calmer experience. You get a process that is easier to explain, monitor and evidence.

Less friction, more focus

Because key details are captured in one place, your teams spend less time piecing together the basics and more time on the conversations that actually matter: supporting families and helping them make good decisions.

Designed for modern financial services

Kinvault is built for banks, adviser firms and workplace providers that want to do better by families at difficult moments. The platform is:

Delivered as a white-label, cloud-based service
Branded and configured to fit your organisation
Underpinned by strong security, UK/EU data residency and independent cyber accreditation

Let's talk

If you are looking for a more joined-up way to handle bereavement, support vulnerable customers and keep relationships strong across generations, we would be happy to show you Kinvault in more detail.

Book a conversation